Due to hygiene and quality control standards, we only process exchanges. If there is an issue or fault on our end, we will review and resolve it accordingly.

Please ensure you carefully review your order before completing your purchase.

Yes. We will soon be live broadcasting our products, giving you a closer look at styles, textures, and new arrivals. Stay tuned.

You can reach us via live chat during the following hours:

• Monday – Friday: 9:00 AM – 7:00 PM
  
• Saturday – Sunday: 1:00 PM – 8:00 PM

Yes, we proudly ship worldwide and love serving our overseas clients.

• To maintain quality:
• Use sulfate-free shampoo
• Apply a leave-in conditioner
• Avoid excessive heat without protection
• Store properly in a satin or silk bag

Yes. Our products are made from 100% human hair, which means you can curl, straighten, and color them. We recommend using heat protectant and professional coloring for best results.

Processing time for most orders is 1–3 business days. Standard delivery typically takes 3–5 business days after processing.

Yes. Colored wigs require additional preparation time.

Please allow 3–5 business days for processing, with standard delivery taking about 5 days.

Total delivery time is typically around 7 days.

If you select express shipping, your order can be delivered in approximately 3 days after processing.

Yes, we offer express shipping options at checkout for faster delivery.

Yes, we offer free shipping on select orders. Promotions and eligibility may vary.