Refund policy

Overview

This policy applies to all items, including wigs, extensions, closures, and accessories purchased from Salute Her Hair.

Our policy lasts 30 days from the date of delivery. If 30 days have passed, we are unable to process a return or exchange.

By placing an order with Salute Her Hair, you agree to the terms outlined in this policy.

Eligibility for Return or Exchange

To be eligible:

  • The item must be unused, unworn, unaltered, and in original condition
  • The item must be returned in its original packaging
  • Lace products must be uncut, uninstalled, and untouched
  • A receipt or proof of purchase is required

We reserve the right to inspect all returned items and to deny any request that does not meet the eligibility requirements outlined in this policy.

Returns are accepted within 30 days from the original shipment date (calculated from the date the package leaves our facility to the date the return is received).

Any items received after the 30-day period will not be eligible for return or exchange and will be sent back to the customer.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance or sale items
  • Gift cards
  • Any worn, installed, altered, or used items
  • Any item not in its original condition
  • Items damaged or missing parts not due to our error
  • Items returned after 30 days from delivery

Returns & Exchanges Process

If you need to request a return or exchange:

  • Please contact us via live chat, or
  • Email us at update@saluteherhair

All requests must be approved before returning any item. Unauthorized returns may be refused.

Refunds (If Applicable)

Once your return is received and inspected, we will email you to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Please note:

  • Refunds are only issued in approved cases where items meet all return conditions
  • Processing times may vary depending on your financial institution
  • Shipping costs are non-refundable

Shipping Returns

Customers are responsible for return shipping costs, unless the item received was defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost or missing return shipments.

Delivery times for exchanges may vary depending on your location.

Chargeback & Dispute Policy

By completing a purchase, you agree to contact Salute Her Hair directly to resolve any issues before initiating a chargeback or dispute.

Filing a chargeback without first contacting us may delay resolution and may result in denial if the order meets the terms outlined in this policy.

Need Help?

If you need assistance, please feel free to:

  • Chat with us via live chat, or
  • Email us at update@saluteherhair

Important Reminder

Please review your order carefully before completing your purchase. By placing an order, you confirm that you understand and agree to our Returns & Exchanges Policy.